4 Questions To Ask Yourself Today Concerning Your IT Environment!
Your business serves a huge role in your life and, more often than not, is a true passion project. From waking up in the morning to going to sleep at night, it can often be the main thing that takes up real estate in your mind.
As such, it’s important to ensure things are running smoothly. The great thing about technology is that it can open up all kinds of interesting possibilities, but in equal measure, it can also leave you vulnerable.
That’s why it’s so crucial to work alongside a great IT team. With that in mind, we want to run through a few questions that you should be asking when it comes to your own setup.
1. How confident are you in your MSP’s ability to protect you from a major cyber threat?
A managed IT service provider's primary goal is to ensure the client is safe and productive. You want to feel like progress is being made and that you’re protected along the way. So, if you’re scratching your head over an answer to this question or second-guessing yourself, that’s probably a sign that your MSP is falling short of the mark.
In securing an organization’s IT environment and keeping it aligned with IT best practices, you’re making an investment. When enhancing your operations in an attempt to diversify and grow, you have to be aware that security threats are out there. The web can be a scary place, and it’s vital to have the utmost confidence in your partnership.
2. Does your team have a process for auditing your IT progress and risk exposure?
At Velo, we regularly run into business leaders who don’t have a great grasp on how to evaluate the performance of their managed IT service provider and their investment in technology. While they may sit back and be happy enough with their progress from afar, it’s only when you really dig deep that you learn more about their ability to defend you from cyber threats.
Think of it like going to an appointment you don’t want to attend. Sure, it may feel like a waste of time in your mind, but at the end of the day, it’s going to be beneficial. Without knowing what kind of defensive line you’re dealing with, the likelihood of data loss or a security breach goes through the roof.
3. How would your employees rate the responsiveness and service of your current MSP?
When we first sit down and break bread with a business owner, one of the first issues that float to the surface relates to an unresponsive support team. It’s something that really shouldn’t be a common occurrence given the primary objective of an MSP is to be there to help, but if it’s taking upwards of 24 hours to hear back, that’s a real problem.
What you want is quick, affirmative action and a team you can rely on - which is one of the principles we pride ourselves on here at Velo. If you can’t put your trust in an MSP to be reactive to a situation, then there’s a decent chance they aren’t going that extra mile to push you to the next level, either. It sounds extreme, but it’s true. Often, latent responsiveness from your MSP is just the tip of the iceberg when it comes to their ability to properly protect and service your business.
4. Can you improve the best IT practices in your organization?
In your own company, employees are responsible for 95% of data breaches. No, we aren’t making that up. We all make mistakes from time to time, and it’s a pretty common part of life, but with statistics like that, it really does become clear why standard cybersecurity training needs to be implemented as soon as possible. Cyber-security awareness training is one of the many security best practices Velo’s clients receive during a new client onboarding.
This can be particularly worrying for a bigger organization, but when procedures are introduced and done so correctly, it can really reduce your chances of a cyber attack. You may think it’s something that can be put to the back of your mind, but it really isn’t, especially when it can be so easily rectified.
Need a managed IT service provider? Contact Velo!
If you’re in need of a managed IT service provider that can fulfill your tech desires, then you’ve come to the right place.
Here at Velo, we make it a point to prioritize the customer first. We are a professional team made up of incredibly enthusiastic individuals, and as such, we’ll never drop the ball - no matter how big or small the dilemma. Between support, security, strength, and strategy, our work stretches across every sector of the IT field.
So, if this sounds like something your business would be interested in, feel free to get in touch!
